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SEPM Guide

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Discover our Guide for Social and Environmental Performance Management

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SEPM Guides to download

Resources

578 entries were found.

Tools & Templates

Guía para el desarrollo de productos centrados en el cliente

Este modelo de guía, que se adapta al nivel de cada institución financiera, describe en detalle los elementos que se deben tener en cuenta al diseñar productos centrados en el cliente y adaptados a las necesidades de los segmentos objetivo. El documento considera la estrategia de la institución financiera y presenta un proceso paso a paso con plantillas, ejemplos y preguntas relevantes. Es útil tanto para instituciones que ya cuentan con mecanismos establecidos como para aquellas que están comenzando a implementar una política de desarrollo de productos.

Tools & Templates

Client-Centric Product Development Guidelines

Suitable for each financial service provider, this guidelines template describes in details the elements to take into account when designing tailored client-centric products that meet the needs of the target segments. The document takes into account the FSP's strategy and presents a step by step process with templates, examples and relevant questions. It is useful for both institutions with existing mechanisms and those starting to implement a product development policy.

Tools & Templates

Politique Environnementale pour une institution financière

Un modèle en français, à adapter au niveau de chaque institution financière, pour maîtriser ses risques environnementaux, améliorer sa performance environnementale et renforcer la résilience de ses clients. La politique environnementale permet d’intégrer l’environnement dans l’analyse et le suivi des opérations de crédit, là où les activités financées peuvent générer de la pollution, et surtout faire face à une vulnérabilité climatique accrue.

Tools & Templates

Modelo de Política Ambiental para una institución financiera

Un modelo en español, que cada institución financiera puede adaptar a su nivel, para controlar sus riesgos ambientales, mejorar su desempeño ambiental y reforzar la resiliencia de sus clientes. La política ambiental permite integrar el medio ambiente en el análisis y el seguimiento de las operaciones crediticias, en los casos en que las actividades financiadas pueden generar contaminación y, sobre todo, enfrentarse a una mayor vulnerabilidad climática.

Tools & Templates

Environmental Policy Template for a Financial Service Provider

A template in English, to be adapted to the level of each financial service provider, to manage its environmental risks, improve its environmental performance, and strengthen the resilience of its clients. The environmental policy makes it possible to integrate the environment into the analysis and monitoring of credit operations, where the activities financed may generate pollution and, above all, face increased climate vulnerability.

Tools & Templates

Client Environmental Action Plan Tracking Sheet Template

Appendix E of the Environmental Policy Template for a Financial Service Provider

A template in English, in the form of a ready-to-use table, where each action is coded, described, dated, and rated in terms of expected value and actual value, with fields for justifying discrepancies and recommendations. This sheet enables the financial service provider to operationalize its environmental policy in the field, standardize monitoring by credit teams, and document progress/compliance with clients.

Tools & Templates

Environmental Indicator Tracking Table Template

Appendix D of the Environmental Policy Template for a Financial Service Provider

A template in English that links each objective to a specific indicator, measurement frequency, previous and current results, variation in results, target value, sources of information, and the person responsible—in order to provide clear and comparable monitoring over time. This tool helps financial service providers standardize communication (reporting), facilitate decision-making, and equip teams to monitor results.

Tools & Templates

Environmental Policy Implementation Plan Template

Appendix C of the Environmental Policy Template for a Financial Service Provider

A template in English for translating the environmental policy into a monitoring table (specific objectives, target, activities, budget, responsibilities, and timetable) with examples of pre-filled objectives. This tool helps financial service providers prioritize, budget, and manage their commitments in a measurable way by establishing a clear planning-execution-monitoring cycle.

Tools & Templates

Environmental Risk Assessment and Management Template

Appendix B of the Environmental Policy Template for a Financial Service Provider

An operational template in English to structure the identification of environmental risks (institutional and customer-related), their classification according to their level of risk and decision-making (impact × management level), and then guide the follow-up actions to be taken (awareness-raising/training or action plan with mitigation measures and monitoring).

Tools & Templates

Environmental Exclusion List Template

Appendix A of the Environmental Policy Template for a Financial Service Provider

A template in English that combines a general framework with an example tailored to financial service providers (FSPs), in order to clearly specify the activities that the FSP will not finance. The exclusion list aims to reduce environmental risks while taking into account the realities of the FSP's clients, and applies directly to the FSP's credit policy.