Resources

Presentation accompanying the webinar that discussed how some things are simply fundamental for serving women better with financial services. To begin, a financial services provider (FSP) should understand its own biases that affect female staff. Additionally, an FSP should understand the tradeoffs that female clients make when pursuing economic opportunities, and the types of negative shocks they commonly face. With this knowledge, the FSP can improve its practices and achieve better outcomes for women. During the webinar, SPTF shared recent changes to the Universal Standards that have incorporated a stronger gender lens. Grameen Foundation shared a toolkit that helps FSPs implement good practices in promoting women’s economic empowerment while avoiding unintended negative consequences such as child labor or gender-based violence. This webinar is in English with simultaneous Spanish translation.

This presentation accompanies a webinar discussing how to use your existing client data to reveal actionable insights. Specifically, in analyzing financial behavior by client segment, you can uncover trends in product uptake and use by your clients and use that information to improve performance. The speakers are Mariano Frontera, Director Ejecutivo of Fundación Dominicana de Desarrollo, and Jacobo Menjovsky, independent data analyst.

Dimension 2 of the Universal Standards focuses on leadership's role in creating a culture of commitment to SPM. This brief shares the experiences of two FSPs who have taken steps to do this by exploring how better to meet the needs of female employees and customers. In collaboration with Grameen Foundation, CREDICAMPO of El Salvador and ODEF Financiera of Honduras participated in a training and a rapid assessment that focused on gender-related risks and opportunities and are now applying lessons learned to their policies and practices.