In a context of a growing demand for more transparency on the actual outcomes of financial inclusion, we intend to value customer-centric approaches to make informed decisions and adapt products and services to customer needs and constraints.

This webinar was dedicated to share the innovative experience of Alterfin using SenseMaker with the assistance of Voices That Count.

SenseMaker is a mixed methodology for data collection that considers the narratives of customers – and not just a standard closed survey – and combines those first-hand narratives with the statistical authority of quantitative data.

Date: April 16th, 2025.

Language: English

Speakers:

• Pallavi Hariharan, Environmental & Social Impact Manager at Alterfin.
• Caterina Giordano, Chief Impact Officer at Alterfin.
• Steff Deprez from Voices That Count.
• Claudia Van Gool Maldonado from Voices That Count.

Moderators:

• Cécile Lapenu, Executive Director at Cerise+SPTF
• Célia Fernandez, Head of Impact Program and Communication at Cerise+SPTF.