Resources

This survey was adapted from an internal client satisfaction tool originally used by SEF. It has been revised to serve as a universal reference for financial service providers seeking to measure client satisfaction, improve product design, and strengthen transparency and customer care. The questions are flexible and can be adjusted to different institutional contexts, data collection methods, or target audiences.

Exemple d'agenda pour un audit de terrain en gestion de la performance sociale et environnementale à l'aide des outils d'évaluation SPI Online.

Ejemplo de agenda en español para una auditoría en gestión del desempeño social y ambiental, en el terreno, utilizando las herramientas de evaluación SPI Online.

Improve social performance management towards a stronger, Do No Harm approach. Through the use of this guide, WEE Actor management-level staff will have:

• Identified areas of performance improvement which demonstrate intent, commitment, and processes for mitigating the risks of potential unintended consequences of WEE programming.

• Have accessed validated survey questions that can be added to participant satisfaction, exit, or outcomes surveys to measure and monitor whether a participant is resorting to harmful coping mechanisms or experiencing the unintended consequences of WEE programming.

• Considered safeguarding and gender policy and code of conduct language that can be adopted or adapted to demonstrate organizational intent to do no harm and commitment to gender equity and equality.