Resource Center - SPI Online

SEPM Guide

SEPM Guide Online

Discover our Guide for Social and Environmental Performance Management

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Resources

578 entries were found.

Vidéo

L'utilisation de la GPSE pour faire face à une crise : l'exemple d'ACFB au Bénin

L'institution ACFB au Bénin a mis en place des changements dans ses pratiques en suivant les Normes Universelles de la GPSE pour faire face à une crise au sein de l'institution.

Social Performance Management: the example of Renaca in Benin

The RENACA institution in Benin shows the benefits of implementing Social Performance to respond to the challenges that threaten the viability of microfinance institutions.

Social Performance Management: the example of ALIDé in Bénin

The ALIDé institution in Benin worked on three main levers to face operational challenges such as the high rate of unpaid debts, the departure of customers, competition and over-indebtedness. These levers are staff, customers and transparency.

Creditaccess Grameen Whistleblower Policy

Example of a whistleblower policy from Creditaccess Grameen

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Tools & Templates

MicroLoan Foundation Whistleblower Policy

Example of a whistleblower policy from MicroLoan Foundation

Download (395.9 KiB)

Guidelines

Customer Empowerment in Finance

Makes the case for customer empowerment and provides guidance building this into end-to-end projects or specific aspects, such as user research or projects.

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Case studies & Field examples

Garment Workers Experience with Wage Digitization in Bangladesh

Research to understand the experiences of garment workers in Bangladesh whose employers changed from paying them in cash to paying them digitally, either into a bank or a mobile money account. This led to an awareness raising campaign and education materials to better prepare workers for this change to digital wages

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Publications

Developing Actions for Customer Empowerment in the Philippines: Sector-level Mapping

This sector mapping initiative aims to get a deeper understanding of contextual factors that affect empowerment among Filipino customers and explore practical solutions at the provider and market levels to address customer disempowerment. This study engaged sector-level players and financial customers in conversations to understand context and other external factors that affect customer empowerment.

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Case studies & Field examples

Strengthening Customer Empowerment in ASKI

Report of customer research to identify and map points of disempowerment for customers of Philippine MFI, ASKI. Recommendations for actions to promote customer empowerment.

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Guidelines

Integrating customer empowerment into the Universal Standards

This document analyses how customer empowerment fits into the USSEPM and makes recommendations for additional indicators and essential practices

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