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SEPM Guide

Discover our Guide for Social and Environmental Performance Management

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Resources

463 entries were found.

Case studies & Field examples

Communicating the Code of Conduct

Provides an example of how Compartamos Bank communicates the code of conduct to staff and clients.

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Case studies & Field examples

Conditions that Create a Heightened Risk of Over-Indebtedness

Field example defines overindebtedness as a situation in which a client has to make sacrifices in order to pay his/her debt rather than an absolute state and provides examples of the types of market conditions that create a greater risk of overindebtedness.

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Case studies & Field examples

Friendship Bridge (Guatemala) Client Segmentation by Poverty Profile

Description of Friendship Bridge (Guatemala)'s segmentation of its client by poverty level.

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Case studies & Field examples

MicroLoan Foundation (Malawi) Uses a Data Protocol

Description of the training and data protocols used by MicroLoan Foundation to ensure high quality, accurate data is collected related to client outcomes.

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Guidelines

Make Your Targets S.M.A.R.T

Table summarizing the meaning of the SMART acronym and how to use it to set better social goals and targets.

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Case studies & Field examples

Komida Sets Social Targets

Describes the process Komida in Indonesia used to set social goals and targets.

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Case studies & Field examples

KASHF Foundation Selects Social Indicators for Its Social Dashbord

Explains the process KASHF Foundation used to select indicators for its social dashboard.

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Guidelines

Criteria for Outcomes Indicators

Recommendations on the qualities and characteristics that good outcomes indicators should have.

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Guidelines

The ‘Funnel of Attrition’ and the ‘Attrition’ Factor

The ‘Funnel of Attrition’ represents the reality that not all clients use a service as intended, or continue to use a service.

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Case studies & Field examples

Example of a Theory of Change: Credit & Questions Linked to Client Bussines Outcomes

A brief example of a theory of change connecting implementation strategy with client business growth outcomes and eventually poverty and vulnerability reduction.

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