Online Guide
SEPM Guide
Discover our Guide for Social and Environmental Performance Management
Discover
Resources
Vidéo
Outcomes Management & the Voices of Customers in Financial Inclusion: The Experience of Alterfin with Voices That Count.
In the frame of the Sustainable Outcomes Management Project led by Cerise+SPTF, this webinar was dedicated to share the innovative experience of Alterfin, with the assistance of Voices That Count, using SenseMaker, a narrative-based method to collect outcome data starting from customer's stories.
Guide/Manual
Toolkit on Data Collection Methods for Outcomes Measurement and Management
This toolkit is aimed at guiding stakeholders in selecting, using and sometimes combining the most appropriate data collection methods to measure customer outcomes from using financial services.
Guide/Manual
Bringing the Theory of Change into the Business Strategy for Value Creation
This report explores how investors can transform theories of change and outcomes management into actionable tools—fostering collaboration with financial institutions of all types and cultivating a culture where outcomes data drives decision-making.
Publications
Collection of Resources for Outcomes Management & the SDGs Contribution
Main publications and tools by Cerise+SPTF, its partners, and other stakeholders, on client-level data management and outcomes measurement, in relation to the Sustainable Development Goals.
Guidelines
MetODD-SDG, a curated list of indicators to measure achievement of the SDGs
Covering 73 Targets and 16 Sustainable Development Goals (SDGs), for which economic players are relevant, MetODD-SDG enables organizations to identify indicators to measure the achievement of their social objectives by linking them to the SDG Targets.
Training sessions & Material
Summary of Outcomes Working Group Session on Theory of Change
Summarizes presentations and discussion from the Oct 2014 outcomes working group session discussing theory of change. Shares thinking about a what a theory of change is, how it can be used, a typical theory of change for microfinance.
Training sessions & Material
Summary of Outcomes Working Group Session on Fundación Paraguaya's Poverty Stoplight Tool and the TrueLift Initiative
Summarizes Fundación Paraguaya's approach to tracking client poverty outcomes through a family self-assessment tool called the Poverty Stoplight. Also shares information about the TrueLift Initiative to focus bring accountability to microfinance to contribute to poverty alleviation as a primary outcome.
Training sessions & Material
Indicators of Financial Stress, Including Over-indebtedness
This document provides a summary of the February 2017 Outcomes Working Group meeting in which Grameen Foundation, Friendship Bridge and other share their experience identifying indicators of financial stress and over-indebtedness.
Training sessions & Material
Selection of Outcomes Indicators
Brief from the Outcomes Working Group in which Freedom from Hunger presents its work on developing a menu of outcomes indicators based on key themes from theories of change for financial service providers. It also shares a preliminary list of indicators development by the MCWG.
Publications
Doing Good and Avoiding Harm
Research on Correlations between Social Performance Management Practices and Customer Outcomes in Inclusive Finance.
Cerise+SPTF’s latest research dives into how Social Performance Management (SPM) practices impact customer outcomes in inclusive finance. Led by Amelia Greenberg from Cerise+SPTF and Alasdair Lindsay-Walters from MFR, the study highlights that strong SPM practices—such as transparent communication and manageable loan sizes are correlated with positive customer outcomes. Contrarily, high annual percentage rates (APRs) and weak customer protection are correlated with linked to poorer outcomes. This research underscores the importance of adopting robust SPM practices to promote customer benefit while protecting them from harm.
Download