Online Guide
SEPM Guide
Discover our Guide for Social and Environmental Performance Management
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Resources
Guidelines
MFR Impact Assessment Methodology
Details the MFR impact assessment methodology which aligns with the universal outcomes indicators and SDGs as developed by the SPTF.
Vidéo
Summary of Outcomes Working Group Session on Theory of Change
Summarizes presentations and discussion from the Oct 2014 outcomes working group session discussing theory of change. Shares thinking about a what a theory of change is, how it can be used, a typical theory of change for microfinance.
Vidéo
Indicators of Financial Stress, Including Over-indebtedness
This document provides a summary of the February 2017 Outcomes Working Group meeting in which Grameen Foundation, Friendship Bridge and other share their experience identifying indicators of financial stress and over-indebtedness.
Vidéo
Selection of Outcomes Indicators
Brief from the Outcomes Working Group in which Freedom from Hunger presents its work on developing a menu of outcomes indicators based on key themes from theories of change for financial service providers. It also shares a preliminary list of indicators development by the MCWG.
Case studies & Field examples
CASHPOR Identifies a Social and Financial Risk
Description of how CASHPOR used negative social outcomes data to shape a reponse to reduce risk and increase impact.
Case studies & Field examples
CRECER (Bolivia) Addresses Quality in Response to Lack of Impact
Describes how CRECER took a negative client outcome finding and responded by increasing quality.
Case studies & Field examples
Defining Social Goals : Guidance and an Example from Komida
This brief case provides an example of Komida's (Indonesia) social goals showing how outputs relate to desired outcomes.
Case studies & Field examples
Example of a Theory of Change: Credit & Questions Linked to Client Bussines Outcomes
A brief example of a theory of change connecting implementation strategy with client business growth outcomes and eventually poverty and vulnerability reduction.
Case studies & Field examples
How Products and Services Serve the Provider's Social Goals
Examples of how particular products and services are related to and contribute to a provider's social goals.
Guidelines
The âFunnel of Attritionâ and the âAttritionâ Factor
The âFunnel of Attritionâ represents the reality that not all clients use a service as intended, or continue to use a service.