Digital Financial Services Standards Technical Resources
This page gathers all the resources codeveloped by Cerise+SPTF and its partners to implement the Management Standards for the Responsible Provision of Digital Financial Services (DFS).
The DFS Standards Manual
The DFS Standards are a comprehensive manual of the best practices identified by financial service providers and other associated stakeholders around the world for offering digital financial services inclusively and responsibly. The manual is available in English, French and Spanish:
DFS Standards Evaluation Tool
The DFS Standards Evaluation Tool is a free tool that combines the DFS Standards along with fields to score to what extent a financial service provider is implementing each practice, and graphical functions to display summary results. Financial service providers can use this tool to evaluate and report on their current level of implementation of the DFS Standards.
The tool is available in 3 languages: English, French, and Spanish (youâll choose your language inside the tool, in the Set-Up tab).
Important: extract the ".zip" file before using the Excel file, otherwise the macros will not work. If needed, you can unblock macros by modifying the properties of the file as follows:
- Open Windows File Explorer and go to the folder where you saved the file.
- Right-click the file and choose Properties from the context menu.
- At the bottom of the General tab, select the Unblock checkbox and select OK.
The DFS Standards Assessment Guide
This guide tells assessors how to score each of the indicators and details in the DFS Standards Evaluation Tool.
Specifically, this guide provides a) the rationale for the indicator/detail; b) the criteria to follow when determining the score of yes/partially/no/not applicable; c) which sources to consult to understand the level of performance of the financial service provider.
This assessment guide is available in English.