Maximising Consumer Voices in Digital Financial Services Policy-Making: Consumer Organisations' Engagement Strategies.

This report has been built upon interviews with Consumers International Members across 13 countries. It explores how consumer organisations can influence the increasingly complex digital finance policy space.

At a glance:

• The report emphasises the unique value of the consumer voice in this space. Consumer organisations play a vital role in empowering consumers to make informed choices in the marketplace. Elevating consumer voices can make digital financial services policy-making fairer, helping to correct the asymmetry in information and power between consumers and industry.
• Consumer organisations are typically underfunded and overstretched, particularly in comparison to industry groups. This report aims to address that gap, showcasing powerful examples of consumer organisations in low- and middle-income countries who are making strategic use of existing resources, connections and expertise to drive change towards better digital financial services for consumers.
• Building upon interviews with our Members across 13 countries, the report represents a guide for consumer organisations looking to influence digital finance policy, outlining five key areas where consumer advocates can focus their efforts.
• The report forms part of our work through the Fair Digital Finance Accelerator to support and empower consumer organisations in low- and middle-income countries to engage with regulators and champion a safe, fair and sustainable digital finance marketplace.

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