Outcomes Management & the Voices of Customers in Financial Inclusion

Replay Webinar - Outcomes Management & the Voices of Customers in Financial Inclusion

On April 16, 2025, we presented the innovative experience of Alterfin, in collaboration with Voices That Count, using SenseMaker to better understand customers' experiences and needs.

The webinar explored how this methodology combines customers' personal narratives with quantitative data to provide valuable insights into the actual outcomes of financial inclusion.

Discover the experience of Alterfin and Voices That Count, including innovative approaches to data collection, lessons learned, and how customer voices can support informed decision-making and help financial service providers adapt their products and services to customers' needs.

Speakers:

• Pallavi Hariharan, Environmental & Social Impact Manager at Alterfin.
• Caterina Giordano, Chief Impact Officer at Alterfin.
• Steff Deprez from Voices That Count.
• Claudia Van Gool Maldonado from Voices That Count.

Cerise+SPTF Moderators:

• Cécile Lapenu, Executive Director
• Célia Fernandez, Head of Impact Program and Communication